SMS program & opt-in

Totie (operated by Mahy Group LLC) sends transactional / service SMS about tote rentals — for example a note that your request is waiting, a pay link after it is confirmed, and delivery or pickup reminders.

Brand name in messages: Totie. Message frequency varies based on the user’s laundry schedule. Message and data rates may apply. Reply STOP to opt out, HELP for help, or START to resubscribe after opting out.

End users may opt in on the Totie website when creating an account. Opt-in is voluntary and is not required to finish signup. The primary consumer path is https://hitotie.com/signup/customer. Other Totie signup roles use the same phone field and consent controls.

1. Open the Totie signup page from the marketing site or a local route page.
2. Enter name, mobile phone number, email, and password.
3. Read the messaging disclosure under the phone field (quoted below) and open the linked Terms and Privacy Policy if desired.
4. Optionally check the unchecked-by-default SMS consent checkbox. Checking the box is voluntary. You can create an account and complete signup without it. If you leave it unchecked, Totie will not send SMS and will use email instead.
5. Submit the form to create the account.

Users may also add or change a mobile number later at account profile settings (after signing in). Adding or changing a number shows the same disclosure and optional unchecked consent checkbox. Saving the number does not require checking the box.

By providing your mobile number and checking the optional box below, you agree to receive SMS messages from Totie regarding your account and tote rental services. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help. You may create an account and use Totie without checking this box; we will contact you by email instead.

Links shown next to that disclosure: Terms of Service and Privacy Policy (SMS details at https://hitotie.com/privacy#sms).

Checkbox label (unchecked by default): I agree to receive recurring SMS messages from Totie about my account and tote rental (booking confirmations, payment links, delivery and pickup reminders). Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help. Consent is optional and is not a condition of purchase or of creating an account.

The control below matches what appears under the mobile phone field on Totie signup. The checkbox starts unchecked and is optional — you can submit the live form without checking it.

Review the live form (no login required to view): https://hitotie.com/signup/customer.

• Request received while waiting for confirmation
• Payment link after the business confirms
• Delivery and pickup reminders
• HELP reply: program description, Msg&data rates, STOP, and support contact
• STOP reply: confirms unsubscribe; START resubscribes

• Reply STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT) to any Totie SMS to unsubscribe.
• Reply HELP for assistance.
• Reply START to resubscribe after opting out.
• Reply SKIP only cancels an upcoming pickup — it does not unsubscribe from SMS.
• Privacy details: Privacy Policy — SMS

Copy the following into the campaign “Campaign description” field when submitting. It names the registered legal entity, the Totie website, and the same customer-care use case as the live site.

Totie (brand of Mahy Group LLC; website https://hitotie.com) sends transactional SMS for its tote rental (booking confirmations, payment links, delivery and pickup reminders). Messages are sent only to household customers and local route operators who provided a mobile number and opted in by checking an optional, unchecked-by-default SMS consent box at https://hitotie.com/signup/customer. Checking the box is voluntary and is not required to create an account, use the service, or complete a purchase. If the box is left unchecked, Totie does not send SMS and uses email instead. After opt-in, end users receive booking confirmations, payment links, delivery and pickup reminders. Totie does not send marketing blasts to purchased or rented lists. Message frequency varies with each customer's schedule. Message and data rates may apply. Reply STOP to opt out; reply HELP for help.

Copy the following into the campaign “How do end-users consent to receive messages?” / Message Flow field when submitting:

Totie is a brand of Mahy Group LLC. The public website is https://hitotie.com. End users may opt in on the Totie website during account registration at https://hitotie.com/signup/customer (also used for other Totie signup roles). The user enters their mobile phone number on the signup form. Directly below the phone field, Totie displays this disclosure: "By providing your mobile number and checking the optional box below, you agree to receive SMS messages from Totie regarding your account and tote rental services. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help. You may create an account and use Totie without checking this box; we will contact you by email instead." Links to Terms of Service (https://hitotie.com/terms) and Privacy Policy (https://hitotie.com/privacy) appear next to the phone field. The user may optionally check an unchecked-by-default consent checkbox labeled: "I agree to receive recurring SMS messages from Totie about my account and tote rental (booking confirmations, payment links, delivery and pickup reminders). Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help. Consent is optional and is not a condition of purchase or of creating an account." Checking the box is voluntary. Account creation, service signup, and purchase can complete whether or not the SMS consent box is checked. Totie sends SMS only if the box is checked. If the box is left unchecked, Totie contacts the user by email instead. Users may also add or change a mobile number later at https://hitotie.com/dashboard/profile, where the same disclosure, Terms/Privacy links, and optional unchecked consent checkbox are shown; saving a phone number does not require checking the box. Opt-in details and a visual walkthrough are also published at https://hitotie.com/sms. Messages are transactional/service texts (booking confirmations, payment links, delivery and pickup reminders). Reply STOP to cancel, HELP for help. Reply START to resubscribe after opting out.